Surgery Activity: January 2024
Total Number Of Calls To The Surgery
8,574
Down 711 (9,285)
Calls Answered Within 2 Minutes
5,675
Down 1,000 (6,675)
Number Of Calls Abandoned
1,363
Down 162 (1,525)
Items Issued Via Prescription
24,583
Down 1,355 (25,938)
Referrals Made
459
Down 161 (620)
Fit Notes Issued
182
Down 68 (250)
Administrative Letters and Emails Issued
551
Up 188 (363)
Text Messages Sent And Received
3,274
Up 1,133 (2,141)
Total Digital Requests Submitted To Practice
1,712
Up 32 (1,680)
Appointments (Total)
4,672
Down 1,423 (6,095)
Appointments (Seen)
4,373 (93.6%)
Down 1,351 (5,724)
Appointments (DNA)
299 (6.4%)
Down 72 (371)
Published: Feb 14, 2024
CONTACT DETAILS
Pendre Surgery
Coleshill Street
Holywell
Flintshire
CH8 7UP
Tel: 01352 746131
Out of Hours: 111
PATIENT FEEDBACK
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