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NHS Wales Experience Questionnaire
Results 2023/24
274 results analysed
Questions
Did you feel that you were listened to?
- Always - 212
- Usually - 43
- Sometimes - 18
- Never - 0
Were you able to speak in Welsh to staff if you needed to?
- Always - 21
- Usually - 7
- Sometimes - 4
- Never - 16
- n/a - 224
From the time you realised you needed to use this service, was the time you waited?
- Short - 105
- About right - 146
- Bit longer - 17
- Much longer - 2
Did you feel well cared for?
- Always - 215
- Usually - 47
- Sometimes - 11
- Never - 0
If you asked for assistance, did you get it when your needed it?
- Always - 134
- Usually - 42
- Sometimes - 10
- Never - 2
- n/a - 85
Did you feel you understood what was happening in your care?
- Always - 196
- Usually - 62
- Sometimes - 15
- Never - 0
Were things explained to you in a way that you could understand?
- Always - 206
- Usually - 55
- Sometimes - 10
- Never - 1
Were you involved as much as you wanted to be in decisions about your care?
- Always - 197
- Usually - 62
- Sometimes - 12
- Never - 1
Using a scale of 0 - 10 where 0 is very bad and 10 is excellent, how would you rate your overall experience?
| 0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 3 | 18 | 35 | 50 | 160 |
Equity Monitoring
What is your age
- 0 to 15: 3
- 16 to 24: 16
- 25 to 34: 27
- 35 to 44: 37
- 45 to 54: 41
- 55 to 64:57
- 65 to 74: 52
- 75+: 37
- Prefer not to say: 2
What is your gender?
- Male - 97
- Female - 171
- Other - 1
- Prefer not to say - 1
At birth, were you described as:
- Male - 99
- Female - 172
- Other - 0
- Prefer not to say - 3
Are your day to day activities limited because of a health problem or disability which has lasted, or is expected to last, at least 12mths?
- Yes, a lot - 69
- Yes, a little - 70
- Not at all - 125
- Prefer not to say - 7
Which of the following options best described how our think of yourself?
- Heterosexual - 241
- Gay or lesbian - 3
- Bisexual - 10
- Prefer not to say - 2
- Other - 9
What is your religion?
- No religion - 104
- Hindu - 0
- Muslim - 1
- Any other religion - 6
- Jewish - 0
- Sikh - 0
- Buddhist - 0
- Christian - 142
- Prefer not to say - 11
Published: Mar 16, 2024
CONTACT DETAILS
Pendre Surgery
Coleshill Street
Holywell
Flintshire
CH8 7UP
Tel: 01352 746131
Out of Hours: 111
PATIENT FEEDBACK
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