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Practice Workload: October 2023
Total Number Of Calls To The Surgery
10,116
Up 586 (9,530)
Calls Answered Within 2 Minutes
7,153
Up 720 (6,433)
Number Of Calls Abandoned
1,573
Up 37 (1,536)
Items Issued Via Prescription
26,508
Up 2,328 (24,180)
Referrals Made
732
Up 67 (665)
Fit Notes Issued
266
Up 21 (245)
Administrative Letters and Emails Issued
908
Up 428 (480)
Text Messages Sent And Received
4,013
Up 1,585 (2,428)
Total Digital Requests Submitted To Practice
1703
Up 69 (1,634)
Appointments (Total)
6,565
Up 439 (6,126)
Appointments (Seen)
6,201 (94.455%)
Up 405 (5,796)
Appointments (DNA)
364 (5.545%)
Up 34 (330)
Published: Dec 12, 2023
CONTACT DETAILS
Pendre Surgery
Coleshill Street
Holywell
Flintshire
CH8 7UP
Tel: 01352 746131
Out of Hours: 111
PATIENT FEEDBACK
Let us know what you think of the practice and where we could improve
