NHS Wales Experience Questionnaire

 

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Results 2025/26

286 results analysed

Questions

Did you feel that you were listened to?

  • Always - 172
  • Usually - 93
  • Sometimes - 19
  • Never - 2

Were you able to speak in Welsh to staff if you needed to?

  • Always - 4
  • Usually - 2
  • Sometimes - 2
  • Never - 15
  • n/a - 222

From the time you realised you needed to use this service, was the time you waited?

  • Short - 70
  • About right - 200
  • Bit longer - 12
  • Much longer - 4

Did you feel well cared for?

  • Always - 166
  • Usually - 108
  • Sometimes - 8
  • Never - 3

If you asked for assistance, did you get it when you needed it?

  • Always - 57
  • Usually - 29
  • Sometimes - 5
  • Never - 2
  • n/a - 147

Did you feel you understood what was happening in your care?

  • Always - 157
  • Usually - 115
  • Sometimes - 13
  • Never - 1

Were things explained to you in a way that you could understand?

  • Always - 134
  • Usually - 135
  • Sometimes - 15
  • Never - 0

Were you involved as much as you wanted to be in decisions about your care?

  • Always - 168
  • Usually - 100
  • Sometimes - 132
  • Never - 4
 

Using a scale of 0 - 10, where 0 is very bad and 10 is excellent, how would you rate your overall experience?

Scale 0 to 10

Patient Results
0 - Very Bad 0
1 2
2 0
3 2
4 5
5 - Average 1
6 1
7 10
8 30
9 115
10 - Excellent 118

Was there anything particularly good about your experience that you would like to tell us about?

  • Excellent
  • Lovely
  • Very happy
  • Kind staff
  • Prompt and professional
  • Helpful
  • Above and beyond
  • Caring
  • Approachable
  • Friendly and helpful

Was there anything that we could have changed to improve your experience?

  • Bigger bays
  • More doctors
  • Mental health

Equity Monitoring

What is your age  

  • 0 to 15: 1
  • 16 to 24: 10
  • 25 to 34: 35
  • 35 to 44: 26
  • 45 to 54: 40
  • 55 to 64: 55
  • 65 to 74: 73 
  • 75+: 44
  • Prefer not to say: 2

What is your gender? 

  • Male - 125
  • Female - 159
  • Other - 0
  • Prefer not to say - 2

At birth, were you described as:

  • Male - 124
  • Female - 161
  • Other - 0
  • Prefer not to say - 1

Are your day-to-day activities limited because of a health problem or disability which has lasted, or is expected to last, at least 12 months?

  • Yes, a lot - 17
  • Yes, a little - 39
  • Not at all - 176
  • Prefer not to say - 43

Which of the following options best described how our think of yourself?

  • Heterosexual - 275
  • Gay or lesbian - 1
  • Bisexual - 3
  • Prefer not to say - 4
  • Other - 0

What is your religion?

  • No religion - 29
  • Hindu - 0
  • Muslim - 0
  • Jewish - 0
  • Sikh - 0
  • Buddhist - 1 
  • Christian - 219
  • Any other religion - 3
  • Prefer not to say - 34

Ethnic group?

  • Welsh - 156
  • English - 113
  • Scottish - 0 
  • British - 16
  • Irish - 0 
  • Northern Irish - 0
  • Gypsy/Traveller - 0

Published: May 15, 2026